D’AUTAN is responsible for the free shipment of all orders.
All orders will be shipped via B-POST. B-POST will only deliver your package upon receipt of your personal signature. When you are not at home, B-POST delivers to a nearby location where you can collect your package. When you order on the website, you can choose a delivery address. We advise you to pick an address where someone is present to sign for and receive the package on working days between 9am and 5pm Monday-Friday. This is to avoid delays in delivery.
Orders will be delivered within 15 days in Europe and within 20 days outside Europe. For Deliveries outside Europe, D’AUTAN withhold the right to charge delivery costs. Delivery terms are indicatory and can be influenced by circumstances such as stock, payment authorisation or other external factors.
All orders can be tracked on the website of B-POST via the tracking number that you receive by email.
When you purchase a scarf from our online store at www.dautan.be or www.dautan.eu, you have the right to cancel your purchase and return your scarf within fourteen calendar days from the day following the day the goods were delivered. This is valid for all of our goods, with the exception of gift vouchers.
Gift vouchers are seen as a personalized form of legal tender and therefore differ from the goods we sell on our website. For this reason, gift vouchers cannot be returned nor changed for money or other forms of payment, either in whole, or in part.
You can only return a product under the following conditions.
The product is:
- Brand new and in its original state
- In its original packaging, including the original tag and the original price label
- Not worn, not washed, not ironed, not steamed
- Complete (including closure, accessories, box,….)
- Packed in a sufficiently firm and neutral packaging, so that the product arrives undamaged on our premises.
- Did you receive a damaged product? If so, please contact us immediately.
How does the return system work in concrete terms?
Return your package within fourteen days after having filled in the complete return form. Send your package to the following address:
D’AUTAN – Webshop retour
Do not forget to include your original sales invoice.
- Please do not forget to include the completed return form. We are unable to accept returns in which the sender cannot be identified.
- We are unable to accept returns via pop-up shops, events, or physical store locations.
Returns are only accepted when returned via post in the above mentioned way.
If the goods are returned within fourteen days and the return complies with our conditions as stated above, we will refund you within fourteen days. However, we have the right to postpone the refund until we have received and inspected the goods.
Under the same conditions and time frame, we will also refund the costs associated with mailing the return when you deliver proof of those costs.
The refund will be done via the same payment method you used to purchase the goods.
If you would like more information regarding our return policy, please read our terms and conditions or contact us.
|The consumer has the right to inform the company that he renounces the purchase, without payment of a fine and without giving any reason within 14 calendar days from the day following the delivery of the good.|